Frequently Asked Questions

What insurance companies are you in-network with?

New Solutions Counseling is in-network with the following insurance companies:

  • Blue Cross Blue Shield (except blue value and blue local)
  • Tricare
  • Medicare
  • Aetna
  • Coventry​
  • Magellan
  • Veteran's Choice
  • Cigna

We are in the process of joining the following insurance companies:​

  • Medicaid

Other insurance that we accept that may provide out-of-network coverage:

  • ​United

What are your hours of operation?

Monday:8:00 am - 8:00 p.m.
Tuesday: ​
8:00 a.m. - 8:00 p.m.
8:00 a.m. - 8:00 p.m.
8:00 a.m. - 8:00 p.m.
8:00 a.m. - 8:00 p.m.
9:00 a.m. - 5:00 p.m
Sunday :
12:00 p.m. - 5:00 p.m.

How can I set up my first appointment?

Please call our office (919-706-5004) to speak with our receptionist, Rachel, she will walk you through all of the steps to set up your first appointment with us at New Solutions Counseling. She can also answer many of your other questions and concerns.